Booking Terms and Conditions

These terms and conditions tell you information about us and the legal terms and conditions on which The Fabulously Festive Event (owned by Absolutely Fabulous Events Ltd) referenced as the ‘vendor’ supply services to the event guests referenced as the ‘customer’ and we operate the website www.FabulouslyFestive.co.uk

We are Absolutely Fabulous Events Limited, a company registered in England and Wales under company number 15794305 and with our registered office at Long Barn Down Farm Cobham Park Road, Downside, Cobham, England, KT11 3NE

1. TICKETS/ADMISSIONS

1.0 The purchase and possession of this ticket constitutes your acceptance to these terms and conditions. These terms and conditions also incorporate the terms of the activities/suppliers on site agreement, risk acknowledgement and injury waivers. By submitting your booking, you agree that the supply of the activities by the ‘Vendor’ and your participation in the activities is subject to these terms and conditions.


1.1 Admission with a valid ticket only. Entry will only be permitted on production of a valid ticket. Your ticket may be invalidated if any part of it is removed, altered or defaced. The ticket must be printed on paper and the barcode legible. We will accept digital formats or smart phones showing the tickets, receipt & barcode.


1.2 Tickets are non-refundable and are non-transferable. In the event that the time and date requirements have changed, we will endeavour to accommodate, subject to availability and a £10 administration fee. Any increase to the overall cost will be have to be paid in full at the time, refunds will not be issued. It is the responsibility of the ticket holder to check this ticket before arrival to the site, it may not be possible to rectify this on the day of the event.


1.3 Tickets are only valid if they are purchased via www.fabulouslyfestive.co.uk  Tickets are only valid for use on the date and time stated on the ticket. They are only valid for the specified number of persons as stated. To ensure your time slot please arrive at least 30 minutes prior to your first booked slot. We cannot guarantee participation if arrival is after the designated time.


1.4 For admittance to the event a child is an individual aged 0-15 years inclusive. An adult is an individual aged 16 years and older. Children under 12 months old are free as observers, those under 12 months old that wish to participate in full with the event and all associated activities and receive all associated products must pay the full admission price. Please note that individual activities have their own age classifications.


1.5 Anti-social behaviour will not be tolerated, you will be ejected from the site and no refund given. The event personnel reserve the right, in its absolute discretion, to refuse admission to any participant to the event and/or activity, ban from entry to the event/venue, or remove from without right to refund any person who: Uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace.


1.6 Re-entry to the site will only be allowed on valid verification issued on the day and receipt of admission payment or ticket.


1.7 This is a pre-bookable exclusive limited ticket event, we cannot guarantee that tickets, (adult or child) would be available on the door. Tickets, parking and additional activities must be booked in advance to avoid disappointment.


1.8 The ‘vendor’ reserves the right to revise these terms and conditions from time to time in order to comply with changes in any relevant laws, regulatory requirements or additions/changes to activities/supplier’s guidance.


1.9 Climbing or standing upon fences, barriers, walls, safety fences, amusements, ride structures, exhibits or buildings is strictly prohibited. The ‘vendor’ reserves the right to prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, ride structures, exhibits, fabrics or buildings and to initiate legal proceedings if appropriate.


1.10 Please do not drop litter and use site bins for the safety and well-being of all visitors. No glass bottles or alcohol may be brought on site.  No Pet dogs are allowed on site, guide dogs are allowed. No pet animals are allowed to remain in cars on site at any time. Smoking/Electronic cigarettes/vapes are only permitted in designated areas allocated and are not permitted generally within the site.


1.11 Personal data, photos, video or sound recordings are used for the vendors purposes only, data is not passed to third parties.  We do not guarantee to use any or all of the personal data, photos, video or sound recordings you provide. Ticket holders give their express consent to the use of the actual or simulated likeness in connection with the production, exhibition, advertising and/or exploitation of any photos, film, video and/or audio recording of this event and/or any element thereof in any/all media.

2. SAFETY & SAFEGUARDING

2.0 Participation in the Activities is not without risk as serious misuse could be fatal. You acknowledge that the Activities can be dangerous with many inherent risks and hazards. As a consequence, personal injury, and sometimes fatality, can occur. You voluntarily assume and accept all such risks and Waiver the right to sue the ‘Vendor’ for any personal injury or fatality by signing the Participant Agreement, Risk Acknowledgement and Injury Waiver form prior to engaging in any Activity. All participants are required to sign a Waiver before participating in any Activities.


2.1 For participants under the age of 18 or participants who lack capacity, a parent, guardian, responsible adult or carer is required to complete and sign the Waiver form on behalf of the participant, stating that he or she will accept responsibility for the safety of himself or herself and for supervision of any children or anyone with special needs in his or her care.


2.2 All participants must attend a safety briefing prior to starting the activity. All participants are required to wear the appropriate footwear/clothing as advised or provided at the activity entrance. After the safety briefing participants will not be individually supervised, but staff will be on hand should you have any queries or guidance.


2.3 Children must be supervised by a parent, guardian, responsible adult or carer at all times and children under 12 years must not be left unattended at any time. The event staff will not supervise children, regardless of the child’s age, or anyone with special needs at any time. One adult is permitted to supervise a maximum of six under 12-year-olds. For further details please see our safeguarding policy.


2.4 The Activities are physically demanding and require a degree of strength, agility and stamina. All participants must be reasonably fit, in good health and free from any adverse medical condition. All participants are subject to age restrictions for each Activity as the stated at time of booking. We recommend that if you have concerns or doubt as to your ability to participate safely in the Activities, please seek advice from your GP.


2.5 Participants are advised to participate in activities within their ability. If you are unsure as to whether you can complete a manoeuvre, you should not attempt it.


2.6 Participants need to be able to see similar distances to those required to drive a car in order to be able to participate in an Activity and/or to supervise any under individuals within their care. Consequently, short or longsighted participants must ensure that they wear contact lenses or prescribed glasses.


2.7 Anyone who does not meet the above requirements will not be allowed to undertake the Activities. It is your responsibility to ensure that all members of your booking meet these requirements. This includes a customer who does not comply with the safety rules and advice or adherence to the safety system, a participant whose behaviour is considered unsafe or who is thought to be under the influence of alcohol or drugs. All participants are required to act responsibly and courteously at all times and to respect other participants and the Event personnel. The ‘vendor’ shall be entitled to prevent any person from undertaking or completing the Activities in the event it deems the behaviour of any participant unsuitable. The decision of the Manager on Duty will be final.


2.8 If participants have medical concerns, they are advised to consult their doctor before attending. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. For clarity, if you are pregnant, have a heart condition, or wearing any form of plaster cast, you are not allowed to participate in any of the Activities. Participants are personally responsible for their own personal well-being.


2.9 No refunds or compensation will be payable by ‘the vendor’ in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for any reason.


2.10 Participants must be dressed appropriately (please see the FAQ’s section of our website) and the vendor reserves the right to refuse admittance to the Activities to any participant who is not appropriately dressed.

3. PRICE & PAYMENT

3.0 All charges include VAT.


3.1 Payment shall be made in full at the time of booking and can be made by using a debit card or credit card. Fabulously festive reserves the right to change its prices at any time. Though any change in price will not affect any Activities which have already been booked and paid for in full at the time that the change in price becomes effective.


3.2 Payments are facilitated through Stripe payments and are subject to the relevant payment T&Cs

4. CANCELLATIONS, TRANSFERS AND REFUNDS

4.1 You shall be entitled to cancel your booking at any time. You will have a 24-hour window from the point of payment where you will be entitled to a full refund (*Additional reference 4.2). Any cancellations occurring after this 24-hour period will only be offered to transfer to another date. No refunds will be issued.


4.2 *If you book within 48 hours of the booking date and time, you will not be entitled to a refund and will only be able to move your booking, subject to availability.


4.3 Fabulously festive shall be entitled to cancel your booking at any time. In the case that the event decides to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause, but no other compensation shall be payable.


4.4 If an event outside of the venues or Fabulously festive’s control occurs before the commencement of the Activity which means that is not able to provide the Activity which has been booked, then the booking is refundable by means of an offer to transfer to another date and time or a credit note for the value of the booking which is redeemable via any future fabulously festive event.


4.5 Payments made by debit or credit card will be refunded to the same card.


4.7 No refunds will be given for transactions made by gift vouchers. Bookings may be transferred in adherence with points 4.1, 4.2 and 4.4 as set out in this document.


4.8 Where multiple forms of payment are used, the event managers reserves the right to refund any monies due by debit or credit card.

5. DELIVERY OF SERVICE

5.1 We shall provide the Activities to you at the venue that you have booked at and as set out in the booking confirmation email.

6. OUR LIABILITY TO YOU

6.1 Absolutely fabulous events and its umbrella brands, employees, directors and agents are not liable to you, your dependents or legal representatives for any claim for any indirect or consequential loss or damage, including without limitation personal injury or financial loss or damage, whether such liability arises in breach of contract, tort (including negligence), statute or statutory duty save that nothing is intended to nor shall limit the liability of Fabulously Festive in respect of death or personal injury caused by the negligence of  or of its employees, agents or contractors or affect the statutory rights of any person dealing as a consumer.


6.2 Fabulously Festive will not be held responsible for the loss or damage of or to any of your property or personal belongings during your visit to the venue or arising from the booking of or participation in the Activities. Personal possessions are brought into the venue entirely at the owners’ own risk.


6.3 Parking facilities are available at the site and any vehicles and their contents are left at the owners’ risk and are subject to any conditions and the payment of any fees as may be required by the provider of such facilities at the site location.


6.4 Except as otherwise stated, any liability of Fabulously festive shall be limited to the refund of any charges paid to


6.5 To the maximum extent permitted by law, Absolutely Fabulous Events Ltd , its franchisees, employees, directors and agents are not liable for any injury, loss or damage (including damage to property or personal belongings) directly or indirectly arising out of or in connection with the use of any activities, food & beverage outlets, retail or other owned or supplied element by a third party.

7. EVENTS OUTSIDE OUR CONTROL

7.1 Fabulously Festive shall not be liable or responsible for any failure to perform, or delay in performance of, any of Fabulously Festive’s obligations under these terms and conditions that is caused by any act or event beyond which is beyond Fabulously Festive reasonable control.


7.2 If an event outside of l takes place that affects the performance of obligations under these terms and conditions, you will be contacted as soon as reasonably possible and Fabulously Festive’s obligations under these terms and conditions shall be suspended for the duration of the event.


7.3 If an event outside of their control occurs before the commencement of the Activity which means that Fabulously Festive are not able to provide the Activity which has been booked, then the booking is refundable by means of an offer to transfer to another date and time at an Absolutely Fabulously Events ltd event.


7.4 In the event that it proves necessary to close the venue or cancel any activities for reasons beyond the control of Fabulously Festive and in circumstances where your party has commenced participation in the Activities, you shall not be entitled to any refund (in part or in whole). In such circumstances may, but shall not be obliged to, offer alternative dates or times at reduced rates.

8 HOW TO CONTACT US

8.1 If you have any questions or if you have any complaints, please contact the team via email at [email protected]

9 SOCIAL MEDIA COMPETITION TERMS AND CONDITIONS

9.0 By participating in Fabulously Festive prize draw/, participants confirm they have read, understood and agree to these terms and conditions.


9.1 The prize will be specified in the social media post relating to the specific competition
a. No prize or part of a prize is exchangeable for cash, tickets or services.
b. The prize cannot be transferable to another person.
c. The prize cannot be transferable to an alternative location.


9.2 Entries are open to UK residents aged 18 or over.


9.3 Competitions are not open to employees (or members of their immediate families) of Absolutely fabulous events ltd.


9.4 Entries must be posted on the relevant social media channel. Only comments on the relevant social media channel will be counted as valid entries.


9.5 No responsibility can be accepted for entries that are not received for any reason.


9.6 Only one entry per person is allowed.


9.7 Automated entries, bulk entries or third-party entries will be disqualified.


9.8 Promotion period will be specified in the specific social media post. Fabulously Festive reserves the right to end this promotion at any time without prior notice.


9.9 How is the winner selected and notified?
a. The winner will be chosen at random and announced when the winner accepts the prize. Fabulously Festive reserves the right to amend the competition end date at any time.
b. If you win the competition, we will notify you privately via social media. If we cannot contact you or you do not respond within two weeks, we reserve the right to offer the prize to another competition entrant.
c. Your details may be passed on to third party companies who are collaborating with Fabulously Festive in the campaign for the purpose of fulfilling the order.
d. If agreed, the first name of the winner will be made public on social media pages when they accept the prize. The original competition post will be edited to reflect that the competition has closed and a winner has been chosen.


9.10 You give Fabulously Festive full consent to keep you updated about the competition and your entry.


9.11 In accordance with our privacy policy, you may request at any time that your image, email address or any other details you submitted to us, be removed from our records and/or websites.


9.12 Voucher prizes will be valid for 12 months after winning. Vouchers cannot be used in conjunction with any other offers on our website and they can only be exchanged for goods of equal value or as part payment of a higher value purchase. The vouchers cannot be exchanged for cash.
9.13 This promotion is in no way sponsored, endorsed or administered by, or associated with any social platform.

10 OTHER IMPORTANT TERMS

10.1 We may transfer Our rights and obligations under these terms and conditions to another organisation and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these terms and conditions.


10.2 Nothing in these terms and conditions shall confer on any third party or right to enforce any of these terms and conditions.


10.3 Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.


10.4 If We fail to insist that you perform any of your obligations under these terms and condition, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that we have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, we will only do so in writing, and that will not mean that We will automatically waive any later default by you.


10.5 These terms and conditions are governed by English law. You agree to submit to the exclusive jurisdiction of the English courts.